Our customer service department will issue you an RA# (return authorization) once we have received your request. Please include the order number, a note as to whether you would like to exchange or return your item and your reason for the return. Should you wish to exchange or return an item (excluding custom rug orders and any items marked final sale at time of purchase) please send your return request to within fourteen (14) days of receiving your order. Saddlemans places great value on your business and we want you to be pleased with your purchase. If you want to see an image of the exact hide you will get, please be sure to shop from our Hand Pick Hides Collection pages. Its important to understand and appreciate these features of cowhides that make each one uniquely yours. As a result of the inherent qualities of a natural product, there may be variations in color, size, texture, pattern, brands and patches that can differ from samples or stock images shown. The beauty and allure of buying Cowhides is that they are exquisitely unique products of nature and no two are exactly alike. When in doubt if ordering on a Friday, please count the following Monday as your Day 1. Please note that we close at 2:00pm Pacific on Friday and return Monday at 7:30am, so we cannot guarantee a choice of expedited shipping that begins on a Friday. Should you wish to expedite your shipping, please choose this option upon checkout.ĭay 1 starts when your order is received by 12:00 noon Pacific Time Mon-Fri. Once your order leaves our warehouse in Southern California, it typically takes 3-7 days, depending on your distance from us. Our standard shipping method is FedEx Ground. If you need to note a personalized PO# for your company or you need a specific sidemark/tag written on the outside of your shipment, please use the Notes section in your Shopping Cart during the ordering process. If an item sells out or is on backorder, you will be notified the next business day (if on a weekend) with the estimated arrival time.įor anything marked as Coming Soon at time of purchase, the estimated wait time will be noted on the product itself and is based on production time and travel from Brazil. Upon delivery, if you notice any damage to the box/item you MUST note this on the delivery receipt.All products that are in stock at the time of purchase will leave our warehouse in Southern California within 3-5 business days from purchase. We will email you all the tracking associated with your shipment. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. You may go to the freight carrier’s website to track your shipment. For residential deliveries, the freight carrier will contact you to schedule delivery date.

Delivery signature IS required for freight shipments and you will need to be present during your delivery time window.

Standard shipping method for large / heavy items is with a freight carrier. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. You may go to FedEx or UPS website to track your shipment. The carrier will leave the package in the normal delivery place for your address. Delivery signature is not required for ground shipments. Standard shipping method is ground shipping with FedEx or UPS.

Power & Canister Filter Replacement Parts.

Black and white zebra rug